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Title
Comparing Nanotechnology Web Portal Requirements Using a Kano Method
Author(s)
Seounghun BaeJunhyun KimJaeSin KimMyung Shin KimYonghwan JuSeung Hyun SeoIn-Kyu HanYounghoon Choi
Publication Year
2017-05-31
Abstract
We compared nanotechnology web portal requirements using a Kano method, to identify similarities and dissimilarities in Kano-categorizations of features and functions required of nanotechnology among users in universities, government research institutes, and industry. Based upon data obtained from 130 user members of the National Nanotechnology Policy Centre, this study analyzed assessed asymmetries in web users' feelings based on hypothesized provision and non-provision of web portal requirements. In doing this, this study utilized measures and procedures suggested in the literature such as the most frequent-response categorization, customer satisfaction (dissatisfaction) coefficient, category strength and total strength, and Fong test. This study found that overall, sectors were an important factor in explaining the relationships between web portal requirements and user satisfaction/expectations. When these requirements were classified, users' perceptions of information contents requirements were consistent across the sectors, but the other functional requirements including communication and collaborations considerably varied.
Keyword
nanotechnology information; web portals; KANO model; government-industry-university
Journal Title
Journal of Information Science Theory and Practice
Citation Volume
5
ISSN
2287-4577
DOI
10.1633/JISTaP.2017.5.2.2
Files in This Item:
Thumbnail E1JSCH_2017_v5n2_17.pdf590.39 kBDownload
Appears in Collections:
8. KISTI 간행물 > JISTaP > Vol. 5 - No. 2
Type
Article
URI
https://repository.kisti.re.kr/handle/10580/8682
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