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공공누리This item is licensed Korea Open Government License

Title
Clustering Social Media Services and Messengers by Functionality
Author(s)
Fischer, JuliaKnapp, DanielNguyen, Bich ChauRichter, DanielShutsko, AliaksandraStoppe, MelanieWilliams, KellyIlhan, AylinStock, Wolfgang G.
Publisher
Korea Institute of Science and Technology Information
Publication Year
2020-12-30
Abstract
The objective of this research is to analyze which functions make up web-based as well as mobile social media services and messengers. Services are clustered by their functionality. A total of 640 individual functions were identified, while investigating altogether 44 selected services in their web and mobile versions. Applying content analysis, functions were assigned to the services. The services were ranked by the number of implemented functions, and the functions were ranked by their occurrence in the services. Cluster analysis was applied to classify the services according to their functionality. Facebook and VKontakte were found to be the ones with the most functions; the most frequently implemented functions are support, profile, and account-related. Cluster analysis revealed six classes for mobile and seven classes for web applications. There is a noteworthy difference regarding the functionality scope between web and mobile applications of the same services. An example for this is Mendeley with 38 functions in the mobile and 91 functions in the web version. This is the first empirical attempt at clustering social media services based on their functionality.
Keyword
social media; instant messengers; cluster analysis; functionality; content analysis; function
Journal Title
Journal of Information Science Theory and Practice;Volume 8 Issue 4
ISSN
2287-4577
DOI
https://doi.org/10.1633/JISTaP.2020.8.4.1
Files in This Item:
Thumbnail Clustering Social Media Services and Messengers by Functionality.pdf590.5 kBDownload
Appears in Collections:
8. KISTI 간행물 > JISTaP > Vol. 8 - No. 4
Type
Serial
URI
https://repository.kisti.re.kr/handle/10580/16181
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