download0 view185
twitter facebook

공공누리This item is licensed Korea Open Government License

dc.contributor.author
유성윤
dc.contributor.author
김진
dc.contributor.author
윤희준
dc.contributor.author
이형진
dc.date.accessioned
2019-08-28T07:41:39Z
dc.date.available
2019-08-28T07:41:39Z
dc.date.issued
2014-11-25
dc.identifier.issn
2095-2899
dc.identifier.uri
https://repository.kisti.re.kr/handle/10580/14373
dc.identifier.uri
http://www.ndsl.kr/ndsl/search/detail/article/articleSearchResultDetail.do?cn=NART71783208
dc.description.abstract
There are numerous information technology solutions including hardware and software. A company that provides the solution should have knowledge of the customer needs in the purpose of sailing strategy or upgrade policy. The needs are also directly connected to the user satisfaction. However, the users have respective points of view in the needs as well as they may not identify the requirements to improve the solution. SERVQUAL can be an appropriate method to define and measure the customer satisfaction for the information technology solutions. As a case study of the customer satisfaction, the modified SERVQUAL items and scoring method are applied to a cyber-infrastructure system named by CyberLab in Korea. The measurement results of user satisfaction for CyberLab will be provided to confirm that our proposed method performs as we intended. From the results, we can score the satisfaction level of users and identify their needs in the various aspects. The total user satisfaction level for CyberLab was scored by 88.3.
dc.language
eng
dc.relation.ispartofseries
Journal of Central South University
dc.title
A case study of customer satisfaction for information technology solutions
dc.subject.keyword
Cyber-infrastructure
dc.subject.keyword
Customer Satisfaction
dc.subject.keyword
User Satisfaction
dc.subject.keyword
SERVQUAL
Appears in Collections:
7. KISTI 연구성과 > 학술지 발표논문
Files in This Item:
There are no files associated with this item.

Browse